Legal information
Refund & Cancellation Policy
What cancellation and refund requests mean for MAQAM’s current Public Showcase, genuine arrangements made separately and purchases from other sellers.
1. What this policy covers
This policy covers the current Alyaa Awad and MAQAM website at alyaaawad.com. It explains the difference between website demonstrations and genuine arrangements made outside the website. The update date above identifies this version. For a question about a cancellation, suspected charge or refund, contact info@alyaaawad.com.
This policy does not introduce an online payment service, guarantee a refund for a separate purchase, or replace terms agreed for a genuine service. Any mandatory consumer rights under applicable law remain unaffected.
2. Public Showcase: no real payments or confirmed bookings
The website currently operates as a non-transactional Public Showcase. Account, booking and checkout journeys are simulations. Selecting a service, date, time, package or payment method, or using a Pay button, does not take money, reserve an appointment or create a confirmed booking.
Simulated completion screens, payment statuses and walkthrough references do not represent real orders, receipts, payment authorisations or email confirmations. The Showcase does not send real confirmation emails. No real online payment gateway operates in these journeys, and payment-brand illustrations do not identify an active payment provider.
There is no payment to refund or confirmed appointment to cancel as a result of a simulated transaction. Leaving or restarting a walkthrough is not a refund or cancellation request. This explanation applies only to simulations; it does not remove rights arising from an actual payment or service arrangement elsewhere.
3. Genuine arrangements made outside the website
If you discuss or arrange a real service directly with MAQAM by email, phone or another separately agreed channel, confirm the service, provider, price, currency, availability and applicable terms before making a commitment or payment. A calendar window or a date selected in the Showcase is not confirmation of an individual appointment.
For a genuine arrangement, the applicable cancellation, rescheduling and refund conditions should be supplied and agreed for that arrangement. Keep the written confirmation and any payment evidence. If you are unsure which terms apply, ask info@alyaaawad.com before paying or relying on a booking.
4. Service-specific cancellation and refund conditions
Conditions may depend on the actual service and the terms agreed for it, including individual sessions, packages, mentoring, workshops, events, programmes or other offerings. No uniform cancellation deadline, cancellation fee, non-refundable restriction or refund entitlement has been verified for publication here.
This policy therefore sets no service-specific refund deadline, processing period, attendance rule, no-show charge or rescheduling allowance. Do not infer one from a demonstration, an older planning document or the availability of a checkout screen. Ask for the current written conditions for your actual arrangement; applicable mandatory rights continue to apply.
5. Requesting cancellation, rescheduling or a refund
For an actual arrangement made directly with MAQAM, email info@alyaaawad.com with the name used for that arrangement, a safe way to contact you, the service and date if known, any relevant booking or order reference, and a brief explanation of your request. Explain whether you are asking to cancel, reschedule, clarify a charge or request a refund.
Include only information needed to locate and understand the arrangement. Do not send passwords, full payment-card numbers, security codes, medical histories or other sensitive information. Ask for an appropriate channel if further evidence is needed. Website demonstration forms do not deliver requests to MAQAM; use the email address for a real request.
A request must be considered against the actual arrangement, its agreed terms and applicable law. This policy does not promise approval, a response deadline, a refund method or a processing time that has not been verified. A demonstration success screen does not acknowledge receipt of a real request.
6. Third-party purchases, including Amazon
Links to Amazon and other external sellers take you to separate services. A purchase completed there is governed by the seller’s applicable sale, cancellation, return and refund arrangements and any mandatory consumer rights. The presence of a link on this website does not mean that MAQAM processes that payment or can issue the seller’s refund.
Use the seller’s order history or official customer-support process for a purchase made through that seller. Check the seller and order details before sharing information. You may contact info@alyaaawad.com for clarification about a website link or publication, but doing so does not replace any action required through the seller.
7. If you suspect that the website charged you
The current Public Showcase does not process real online payments. If you see an unfamiliar charge that you believe is connected with Alyaa Awad or MAQAM, do not rely on a simulated checkout status to identify it. Review the transaction details and any genuine purchase confirmation from the actual seller.
Contact info@alyaaawad.com with a brief description, the transaction date, amount and currency, and a suitably redacted transaction or seller reference if available. Do not send full card or bank details. If you believe the charge is unauthorised, contact your bank or payment provider through its official channels promptly and follow its guidance. This policy does not identify an unverified payment provider or determine a dispute outcome.
8. Your rights under applicable law
Nothing in this policy excludes or limits consumer rights, remedies or protections that cannot lawfully be excluded or limited. Depending on the law and the actual transaction, rights may apply independently of agreed cancellation or refund terms.
The applicable rules depend on the circumstances. This policy does not select a governing jurisdiction, promise a statutory cooling-off period for every service or declare that a particular purchase is non-refundable. If your rights or the applicable terms are unclear, seek guidance appropriate to the actual transaction and jurisdiction.
9. Before real online payments launch and how to contact us
Before real online payments or confirmed booking operations launch, this policy and the related customer notices must be reviewed and updated for the actual service terms, payment and booking providers, refund and cancellation processes, contact arrangements and applicable legal requirements. The relevant terms must be available before a customer makes a real commitment. A future feature is not available simply because its interface appears in the Showcase.
For current cancellation, refund or suspected-charge questions, contact info@alyaaawad.com. Read the Terms & Conditions for website use and the Privacy Policy for information handling. The contact email is a route for genuine correspondence; no response or refund-processing time is promised here.